The sale. This is more than helpful aftersales service You can learn important points good or bad about your product.  dont try to sell them here just listen. If they dont answer the phone dont worry leave a simple message thanking them for their business and letting them know youre available to answer questions. . Product usage tutorial Maybe your product is nuanced a little difficult to learn or has underutilized features. If so try creating or hosting a tutorial that makes it easier. Tutorials are a useful form of customer aftercare as they help customers as they put your brand back on their radar screen.

Survey Have you asked your customers how they feel They may want to offer feedback but are confused about how to B2B Email List express it. This condition can be overcome with regular survey methods. Some businesses add coupons when surveys are completed so customers can feel like their voices are heard and you can get important value in return. . Birthday connection Say happy birthday at the right time can be very impressive for customers. Greetings via email or gifts can make a very strong impression. Sayings like these also help you reach customers months after the sale when their memory of your brand may have faded.



Try pairing the discount coupon or shopping voucher method with an email containing beautiful words to sincerely wish them a happy birthday. Best of all birthday emails are easy to automate and impress customers. . Holiday announcements trivial but memorable Holidays are a great excuse to reignite customer loyalty. Tell customers which days you will be open or closed and explain any promotions or sales you are running. Again this is another opportunity to start a new sales life cycle. Good aftersales service generates good referrals If your company s aftersales service is good dont be afraid to ask for references. And dont forget to give.